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Re: [LUG] Helpdesk software ?

 

On 17/12/10 10:47, Simon Waters wrote:
On 17/12/10 10:20, Gordon Henderson wrote:
Well I have to say that this appears to be the best one to suit my needs
of the ones I've tried so-far.
Is the merge ticket changes in 1.6?

Got a bit of work to do to customise the automated replys, but that
would be the case with any of them, but I've taken the step of directing
my support email into it for a while - nothing like trial by fire :)
It is on my TO-Do list at work, although not a high priority. But I
think some better issue tracking would help everyone at work.
It would but you will find its impossible to allocate tasks above a certain point in the office hierarchy. This point is at least one but normally two levels below the point required to facilitate the resources to manage the task.
Tom te tom te tom

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