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Re: [LUG] Helpdesk software ?

 

On Fri, 17 Dec 2010, Simon Waters wrote:

On 17/12/10 10:20, Gordon Henderson wrote:

Well I have to say that this appears to be the best one to suit my needs
of the ones I've tried so-far.

Is the merge ticket changes in 1.6?

Presuming you mean this:

  http://osticket.com/forums/archive/index.php/t-2462.html

it doesn't appear to be there.

Got a bit of work to do to customise the automated replys, but that
would be the case with any of them, but I've taken the step of directing
my support email into it for a while - nothing like trial by fire :)

It is on my TO-Do list at work, although not a high priority. But I
think some better issue tracking would help everyone at work.

Indeed!

Anything that makes our life easier :)

Gordon

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