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Anyone here use any sort of helpdesk software?You know the sort of thing - you email into support, get a ticket number back and then (hopefully!) someone deals with it ...
I'm currently using cerberus, but am looking for some alternatives - preferably FLOSS...
Any clues? (Other than RT) Cheers, Gordon -- The Mailing List for the Devon & Cornwall LUG http://mailman.dclug.org.uk/listinfo/list FAQ: http://www.dcglug.org.uk/listfaq