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> Adrian Midgley wrote: >> The managing directors and chief execs are generally (universally, >> except in companies about to fold) interested in the service provided >> and their customers. I'll refer back to my comment earlier, profit is what drives modern corporations, and if it is more profitable not to serve the customer companies will choose not to. It's happen to me, it happened to some of the rail franchises, and in my business life I've seen similar decisions to do over the customer in the interests of making short term financial targets. Arguably these targets mean that the company survived or received further funding, but in one case I'm fairly sure the decision making process was pretty much entirely driven to ensure the MD got his bonus out of the venture capitalists, since the decision may have cost the company its long term future. A random example - as a doctor do you think it is wise to put Arsenic in chicken food for chickens that people will eat? Banned in Europe, common practice in the US. Is this in the interest of US customers, and is the EU unfairly sticking its nose into the market? If the companies truly had their customers interest at heart, markets wouldn't need to be regulated. - The Mailing List for the Devon & Cornwall LUG Mail majordomo@xxxxxxxxxxxxx with "unsubscribe list" in the message body to unsubscribe. FAQ: www.dcglug.org.uk/linux_adm/list-faq.html