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Robin Cornelius wrote:
... gross incompentence seems to be part of the business model for the vast majority of companies. I am also fed up of these call centers in other countries as when things really go wrong the people there are no use at all as it is not in their traning, its the old problem of trying to speak to someone with a clue!
The managing directors and chief execs are generally (universally, except in companies about to fold) interested in the service provided and their customers. Questions or suggestions that trickle down from their office tend to receive attention.
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