[ Date Index ][
Thread Index ]
[ <= Previous by date /
thread ]
[ Next by date /
thread => ]
On Tuesday 28 September 2004 23:34, Julian Hall wrote:
So as an ISP tech, we do support more than may be thought. It's not simply a question of telling a customer who can't get their email "Well the server is up so the problem is your end." Although humanity being what it is you *could* get an unhelpful response like that (but if it's one of my team he or she will get a thick ear pronto!) or the ISP may have differing guidelines, but in the main we try to help out as much as we can.
Good on you.I should've added that I was using my ISP OneTel as an example,simply because I knew they supplied Speedtouch modems. The service I get from them is exemplary,and I have no cause for complaint.I was imagining a hypothetical scenario. OneTel Tech Support has always been very obliging (in my experience).It's a pleasure to talk to them-especially the Celts:) Sadie -- The Mailing List for the Devon & Cornwall LUG Mail majordomo@xxxxxxxxxxxx with "unsubscribe list" in the message body to unsubscribe.