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On 20/10/15 15:21, Simon Avery wrote:That sounds similar to the ISP I used to work for, no names to protect the guilty / dopey. We had an early email to text service whereby a customer could get the subject and sender of an email sent to them by SMS. When they got home they could then download the full message. However we swapped from Send Mail to Intermail and somebody decided we no longer needed the 'Leave on Server' option for forwarded messages. It took me about ten seconds to email the manager involved after the first customer rang and said they'd had a text alert and when they got home there was no email - because the system had deemed it forwarded and then deleted it. The response I received was 'Sh*t.. I'll get them to change that now!' Julian |
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