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On 09/09/14 11:32, Martin Gautier wrote: > > On 09/09/14 10:41, Tom wrote: >> >> My ISP offloaded their broaband stuff to the co-op who couldn't offer >> a deal anywhere near as cheap as BT (£19 v £8 unlimited) and as I've >> had a lot of problems with the line I swallowed my pride (used to work >> for them and know too much) and put an order on line and went to get >> the mac code. A few days later got the mac code couldnt find the order >> online!! Phoned up they couldn't find it so put in a new one (over 18 >> mths as opposed to 12 mths this time )&)(*) with a switch over today. >> Got the router a couple of days ago.. >> Just got a phone call from them trying to sell me broadband. After >> much merriment the girl checked and the order was 'broken' she >> reckoned. However the deal was now £7.50 unlimited over 12mth >> contract. Gave them the MAC code again - BT system wont accept it . >> Phoned provider to check mac code - they swear its fine. Check BT site >> - seems to match their example MAC's ok ... but computer says no. >> Oh dear... >> Tom te tom te tom >> > Yes, the are completely incompetent and to be avoided in all forms and > at all costs. > > I recommend Zen Internet who's customer service outshines all > competitors. Sure it's not as cheap but you get what you pay for. > > It seems that almost all ISPs see customer service as a cost centre and > either outsource the lot to the cheapest provider or invest so little in > their own call centres as to make them ineffective. > > I've seen ISP Customer Service done right - from the inside. The only > one I've seen working- from the outside - is Zen. > > Martin I second this, been with Zen for years, Paul -- http://www.zleap.net @zleap14 Torbay Raspberry Pi jam info - http://www.dcglug.org.uk/ I am committed to safeguarding children, young people and vulnerable groups and expect any school, establishment or organsation that I am involved with to share this commitment. -- The Mailing List for the Devon & Cornwall LUG http://mailman.dclug.org.uk/listinfo/list FAQ: http://www.dcglug.org.uk/listfaq