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On Tue, 9 Sep 2014, Tom wrote:
Not LLU her yet so - diamonds resting on the shit that is BT...you dont get what you pay for - just a better ear to whinge to!I've seen ISP Customer Service done right - from the inside. The only one I've seen working- from the outside - is Zen.
You don't need LLU to have a choice. Right now there are about 100 ISPs who can use the BT Wholesale system - at the top of the list are AAISP, Entanet (via a reseller) and Zen. There are a few others up at the top too but I've sort of lost track. All[1] FTTC ISPs have to use the BT wholesale system and BT Infinity is nothing more than a trade name for BTs FTTC product.
Note that Plusnet is now owned by BT. AAISP and Entanet (and all their resellers) and a small number of others will offer native IPv6.
The choice is pay more - but get better customer support - should you need it, and hopefully a better "internet experience" and (usually) a one month contract as opposed to being locked-in for 12/18/24 months. Often you have to pay for your own modem/router for the better ones as the bulk ones will bundle it to be written off over the 12/18/24 month period.
The BT wholesale network is relatively good for the most part - ISPs pay BT to rent circuits over it - and the more they pay, the more capacity they get.
Unlimited is not economically possible for a BT Wholesale reseller - pursly because BT charge per byte transfered, however some ISPs offer unlimited data but amy throttle speed when it gets too high. BT retail offer an unlimited data package and I've heard that they don't throttle it - but they probably get a somewhat better deal than the others (even though they're not supposed to)
Personally, I'd rather support some of the smaller ISPs because it's good to have competition, and to that end I am also an Entanet reseller, although I don't generally resell to the general public.
If migrating, get a MAC and *do*not*ever* tell the losing ISP to cancel the contract - else you'll be liable for a line cease charge *and* a new line activiation charge. Migration with a MAC should only take miutes these days, if that. Change the username/password in your router and reboot.
Gordon [1] Or a few others who're running their own fibre. -- The Mailing List for the Devon & Cornwall LUG http://mailman.dclug.org.uk/listinfo/list FAQ: http://www.dcglug.org.uk/listfaq