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On Wed, 2010-07-28 at 18:15 +0100, Gordon Henderson wrote: > OK. The trouble is that you're with a crap provider. (or you were) Demon > is just a name - it's a trading name for Cable & Wireless who bought Thus > who bought Demon some years ago. Do some googling, you'll find that their > service isn't what it once was. I am fully aware of Demon's history, however for 7years they provided superb service *in my experience*. No outages, no disruptions and certainly no issues with capacity or bandwidth consumption. Thats 7years of superb service that has indeed just ended *for me*. Many others will no doubt stay and be happy, some folks have a crap service and is more likely due to some random variable than the ISP itself (happens to every ISP under the sun) The worst thing I can say in the last 7years was customer service moving to India, however for business users it stayed in the UK during normal business hours. > > With broadband it is not a choice of three though as you describe, it is > > in fact: > > cheap, fast, reliable, size/capacity/quota (however you want to describe > > it) > > Only you've been conned by the name again. Eclipse is wholly owned by > Kingston Communications, Hull. They were bought out a couple of years ago. > They may still have an office in Exeter, but they're just a name for > KCOM. How on earth have I been conned? Seriously that is just a random dig. I was looking for an ISP with no quota on their connection and I have one. Supposedly a pretty good one, and after speaking with an existing user I am satisfied they should provide decent service. All support is UK based, after speaking to them 3 times today I have been more than pleased with the standard of service. Please, explain to me how I was "conned" ? > >It will be 6 days or so until switch over and despite > > the extra cost they seem very good after chatting for quite a while on > > the phone, the level of bandwidth I use was discussed and the guy was I > > think surprised that I was worried about it for a mere 100-150GB. > > Certainly I spoke to another customer off list and he is using > > considerably more and had no issues at all. > > Good luck. That is just being petty. > I did give you some suggestions, but if you don't care enough to do just a > tiny little bit of research for yourself, then what do I care. Yes, I spent the last 2 days doing no research, not speaking to customer supports and not reading terms & conditions and FUP's. > Good luck with Kingston. Yeah thanks. > Gordon I have no idea what got the bee in your bonnet, if I did or said something to upset you then that wasn't the intention. We appear to have different requirements from ISP's and I haven't tried to rip into you about your choice. You clearly have great service from who ever you are with and downloading large files is not a priority for you, well done you. My needs are different and I am (still) paying over the odds for that, what the hell is the problem if an ISP offers that service and I am paying nearly Â60 for it, do you need to get uppity ? I don't intend reply further before this degenerates any more. -- John Williams My linux blog of notes and guides http://subbass.blogspot.com/ -- The Mailing List for the Devon & Cornwall LUG http://mailman.dclug.org.uk/listinfo/list FAQ: http://www.dcglug.org.uk/listfaq