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On Sun, May 02, 2010 at 01:08:50PM +0100, Gordon Henderson wrote: > On Sun, 2 May 2010, Henry Bremridge wrote: > > >If I use VoIP through my computer, can anyone suggest how I can > >record both sides of a telephone call? Currently I just use Twinkle. > >(I also use VoIP through Siemens C475i, but as that is used by the > >wife and children, I do not really want to record that..) > > You could ask your VoIP provider to turn recording on for you... > However there then is the issue that it's recording all calls on that > account, which everyone using your phones need to be aware of. > > >(I am tired of speaking to institutions who: - Record their side of > >the conversation - Do not send letters confirming the discussion) > > > >I note that under > >http://www.ofcom.org.uk/static/archive/oftel/consumer/advice/faqs/prvfaq3.htm > >Data Protection Act § 36 > > > >There does not appear to be a need to inform the other party that the > >call is being recorded where you are calling as a genuine individual > >/ domestic user > > Acording to the FSA, Financial orginisations, and indeed any company > doing anything involving money over the telephone should be recording > their calls too - this could be taken down to the level of the local > curry house when you order a takeaway too, however is really aimed at > insurance companies, brokers, accountants, etc. > If advice is given over the phone then institutions should be recording. Mind you a lot of accountants etc avoid the problem by always coming back in writing. Mind you in looking at the Financial Ombudsman records, last year there were 127,000 complaints and of these 57% were supported by the Ombudsman. Please note that to be able to complain to the Ombudsman you must have first written to the institution (suggested with a letter marked "Formal Complaint") and given it 8 weeks to rectify the problem. If you are not happy only THEN can you complain to the Ombudsman. <snip> > > However, what you should then do is make a written (or typed) > transcript of the call immediately after and use that in future > conversations "when I refer to my written transcript m'lud" ... And > if they query the accuracy, you can reply with "I made the > transcript from a recording I took of the call", and produce the > recording if required. > Making notes of who you spoke to and when is essential. Regretfully as is the need to sometimes send a letter after the phone call noting the points discussed (remembering to get a certificate of posting at the very least) It is the last part that is irritating. > Wifey used this recently with FlyBe when disputing a flight - with > good results... In email she was able to accurately quite the time > and date of the call, the persons name who took the call and a few > choice phrases from the transcript... More than enough for them to > check their recording of it and conceede that they had made a > mistake... > Good for her -- Henry Photocopies or faxes of my signature are not binding. This email has been signed with an electronic signature in accordance with subsection 7(3) of the Electronic Communications Act 2000. Digital Key Signature: GPG RSA 0xFB447AA1 Sun May 2 14:25:19 BST 2010
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