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On Thu, 2 Jul 2009, Martinus Scriblerus wrote: > 2009/7/2 Gordon Henderson <gordon+dcglug@xxxxxxxxxx>: > >> For the average SME (1-250 staff), call queuing at the network level >> really should not be justified at all as it's really not hard to get the >> number of lines required into a building to support the erlang number of >> them making/taking phone calls. > > Case in point: > > Medical practice with three surgeries. One access number. Get through > and you have to select the number to get into the queue for your own > surgery. Another set of options then get into the appointments queue - > or else be transferred to the out of hours service because they > haven't switched over yet. Sounds overly complicated. No reason it can't be done on an 033 number or even a 01/02 geographic number. Can't see why each surgery can't just have it's own geographic numbers though. I bet they're paying a stupid amount per month for this in terms of lease, maintenance etc. too. Gordon -- The Mailing List for the Devon & Cornwall LUG http://mailman.dclug.org.uk/listinfo/list FAQ: http://www.dcglug.org.uk/linux_adm/list-faq.html