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Ray Smith writes: > -----Original Message----- > From: list-bounces@xxxxxxxxxxxxx [mailto:list-bounces@xxxxxxxxxxxxx] On Behalf Of > jon.davey@xxxxxxxxxxxxxx > Sent: 14 February 2009 13:22 > To: list@xxxxxxxxxxxxx > Subject: [LUG] I feel like Pipex are trying to con me... > I recently requested a house move from Pipex. It all sounded simple 'till > they phoned to inform me that a fault had been reported on the new line and > that they'd need to send a BT enginear, which would cost me £80. I spoke to > my, now wife, and she said the the line was/is fine. So I phoned Pipex > customer care and told them that there is no need for the enginear to come > as the line is fine. They sent the BT guy, he was here for less the five > minuts and low and behold the line is fine. I call Pipex back to make sure I > wasn't going to be charged as I had informed them that the line was fine > beforehand and was reasured that I wouldn't be charged for the call out. > > > Forgive me for pointing out the obvious, but as 'they' informed 'you' there was a > fault, repeat fault, then regardless of anything else it is not your > responsibility to pay. I can't recall exactly how it went. IIRC someone from Pipex told me that BT had told them that there was a fault and that an enginear had to be called out and it would cost me £80.00 > > BT only make a charge if there is a fault that is caused by a customers equipment > and the customer insists on a callout. > As pipex asked BT to provide the engineer visit and no fault was found in any case > there is no reason to charge the customer, i.e. you. > > I would speak to BT as they are responsible for the line. Ask for the time & date > reported on the engineers notes and if necessary any information they can give you > on the fault details, who requested a site visit and charge made/why a charge was > made. > Then you can forward this on to pipex. Don't pay. They don't have a leg to stand > on. > Ray (formerly BT faults department) Thanks Ray, I'm not going to pay. I think they know that they havn't a leg to stand on which is why they were trying to keep me on their 'customer support' line for so long trying so salvedge something from the whole epesode. This actually was just as annoying as the origional...annoyance. Cheers, Jon > > -- > The Mailing List for the Devon & Cornwall LUG > http://mailman.dclug.org.uk/listinfo/list > FAQ: http://www.dcglug.org.uk/linux_adm/list-faq.html -- The Mailing List for the Devon & Cornwall LUG http://mailman.dclug.org.uk/listinfo/list FAQ: http://www.dcglug.org.uk/linux_adm/list-faq.html