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-----Original Message----- From: list-bounces@xxxxxxxxxxxxx [mailto:list-bounces@xxxxxxxxxxxxx] On Behalf Of jon.davey@xxxxxxxxxxxxxx Sent: 14 February 2009 13:22 To: list@xxxxxxxxxxxxx Subject: [LUG] I feel like Pipex are trying to con me... I recently requested a house move from Pipex. It all sounded simple 'till they phoned to inform me that a fault had been reported on the new line and that they'd need to send a BT enginear, which would cost me £80. I spoke to my, now wife, and she said the the line was/is fine. So I phoned Pipex customer care and told them that there is no need for the enginear to come as the line is fine. They sent the BT guy, he was here for less the five minuts and low and behold the line is fine. I call Pipex back to make sure I wasn't going to be charged as I had informed them that the line was fine beforehand and was reasured that I wouldn't be charged for the call out. Forgive me for pointing out the obvious, but as 'they' informed 'you' there was a fault, repeat fault, then regardless of anything else it is not your responsibility to pay. BT only make a charge if there is a fault that is caused by a customers equipment and the customer insists on a callout. As pipex asked BT to provide the engineer visit and no fault was found in any case there is no reason to charge the customer, i.e. you. I would speak to BT as they are responsible for the line. Ask for the time & date reported on the engineers notes and if necessary any information they can give you on the fault details, who requested a site visit and charge made/why a charge was made. Then you can forward this on to pipex. Don't pay. They don't have a leg to stand on. Ray (formerly BT faults department) -- The Mailing List for the Devon & Cornwall LUG http://mailman.dclug.org.uk/listinfo/list FAQ: http://www.dcglug.org.uk/linux_adm/list-faq.html