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Hi folks, Just seen this posted on the Ubuntu-UK mailing list... http://www.theregister.co.uk/2009/01/15/ubuntu_cant_access_net/ I can't decide who's at fault here, the woman who bought the notebook possibly without actually researching her purchase first or Dell support in not actually helping much. With any luck someone in her local LUG will be able to go through using Ubuntu with her so she can learn how to open Word files and get onto the internet. Rob -- The Mailing List for the Devon & Cornwall LUG http://mailman.dclug.org.uk/listinfo/list FAQ: http://www.dcglug.org.uk/linux_adm/list-faq.html