Re: [LUG] Problem with OTRS2 mailing...

[Grant Sewell <dcglug@xxxxxxxxxxxx>]

Grant Sewell wrote:
> Grant Sewell wrote:
>   
>> Hi all,
>>
>> I don't know if any of you are running OTRS2, but if you are I'd 
>> appreciate some pointers.
>>
>> I have successfully got it so that any messages sent to xxxx@xxxxxxxx 
>> are picked up by OTRS and new tickets are created.  I have set it up so 
>> an autoreply is sent to the originator saying that a ticket has been 
>> raised.  It's this bit that's causing problems.
>>
>> My server is running Exim4.  Sendmail is an alias.  In my OTRS Config.pm 
>> I have:
>>     # FQDN
>>     # (Full qualified domain name of your system.)
>>     $Self->{FQDN} = 'grantsewell.co.uk';
>>     # --
>>     # notification sender
>>     # --
>>     $Self->{NotificationSenderName} = 'OTRS Notification Master';
>>     $Self->{NotificationSenderEmail} = 'otrs@<OTRS_CONFIG_FQDN>';
>>     # (Where is sendmail located and some options.
>>     # See 'man sendmail' for details. Or use the SMTP backend.)
>>     $Self->{'SendmailModule'} = 'Kernel::System::Email::Sendmail';
>>     $Self->{'SendmailModule::CMD'} = '/usr/sbin/sendmail -i -f ';
>>     # SendmailBcc
>>     # (Send all outgoing email via bcc to...
>>     # Warning: use it only for external archive funktions)
>>     $Self->{'SendmailBcc'} = 'gsewell@xxxxxxxxxxxx';
>>
>>
>> So, as far as I can see, it should be autoresponding to the originator's 
>> email address using "otrs@xxxxxxxxxxxxxxxxx" as the sender, and a copy 
>> BCCed to me.  The BCC part works.  Yay!  I'm getting this in my Exim 
>> mainlog:
>>
>> 2009-01-04 23:50:06 1LJcjO-0004Eu-DT <= otrs@xxxxxxxxxxxx U=otrs P=local 
>> S=759
>> 2009-01-04 23:50:06 1LJcjO-0004Eu-DT => otrs <otrs@xxxxxxxxxxxx> 
>> R=local_user T=maildir_home
>> 2009-01-04 23:50:06 1LJcjO-0004Eu-DT Completed
>> 2009-01-04 23:50:07 1LJcjP-0004Ez-Hq <= <> U=otrs P=local S=837 
>> id=1231113007.685918.632968184.12.1@xxxxxxxxxxxxxxxxxxxxx
>> 2009-01-04 23:50:07 1LJcjO-0004Et-Ej <= otrs@xxxxxxxxxxxx U=otrs P=local 
>> S=757
>> 2009-01-04 23:50:07 1LJcjO-0004Et-Ej => otrs <otrs@xxxxxxxxxxxx> 
>> R=local_user T=maildir_home
>> 2009-01-04 23:50:07 1LJcjO-0004Et-Ej Completed
>> 2009-01-04 23:50:07 1LJcjP-0004Ez-Hq => gsewell <gsewell@xxxxxxxxxxxx> 
>> R=local_user T=maildir_home
>> 2009-01-04 23:50:08 1LJcjP-0004Ez-Hq => grant.sewell@xxxxxxxxxxxxxx 
>> R=dnslookup T=remote_smtp H=inbound1.cornwall.ac.uk [195.195.235.29]
>> 2009-01-04 23:50:08 1LJcjP-0004Ez-Hq Completed
>>
>> Which, to me, would suggest that it is succeeding in sending mail to the 
>> originator (my College address, in this case).  However, the message is 
>> not getting to my College inbox, and I have checked their spam filter 
>> too - nothing.  Since I have no control over their mail server, I cannot 
>> check if it's hitting it and getting rejected for some reason, or if 
>> it's not getting there at all, so all I have is my own server's config 
>> to look at.
>>
>> Any thoughts?
>>
>> Cheers.
>> Grant.
>>     
> I'm getting nowhere with this. I've tried from several different 
> accounts (College, a couple of GMail, others, etc) and all of them get 
> the same thing. Mail is sent fine. My system picks it up from the 
> mailbox fine. A ticket is created. An auto-response is sent to the 
> originator's email address, and bcc'd to one of mine. The bcc'd email 
> gets received fine (but that may be because it's an internal email 
> account... I'm just going to try an external one), but the email sent to 
> the originator doesn't ever get received. Since this is the same on 
> multiple different originator accounts, it has to be something wrong 
> with my system.
>
> Any ideas at all?
> Grant.
I think I've sorted it. I was wondering what the "-i -f" flags meant, 
and after reading the sendmail/exim man page decided I could remove the 
-f flag. It now seems to be sending emails without issue.

Grant.

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