[LUG] Problem with OTRS2 mailing...

[Grant Sewell <dcglug@xxxxxxxxxxxx>]

Hi all,

I don't know if any of you are running OTRS2, but if you are I'd 
appreciate some pointers.

I have successfully got it so that any messages sent to xxxx@xxxxxxxx 
are picked up by OTRS and new tickets are created.  I have set it up so 
an autoreply is sent to the originator saying that a ticket has been 
raised.  It's this bit that's causing problems.

My server is running Exim4.  Sendmail is an alias.  In my OTRS Config.pm 
I have:
    # FQDN
    # (Full qualified domain name of your system.)
    $Self->{FQDN} = 'grantsewell.co.uk';
    # --
    # notification sender
    # --
    $Self->{NotificationSenderName} = 'OTRS Notification Master';
    $Self->{NotificationSenderEmail} = 'otrs@<OTRS_CONFIG_FQDN>';
    # (Where is sendmail located and some options.
    # See 'man sendmail' for details. Or use the SMTP backend.)
    $Self->{'SendmailModule'} = 'Kernel::System::Email::Sendmail';
    $Self->{'SendmailModule::CMD'} = '/usr/sbin/sendmail -i -f ';
    # SendmailBcc
    # (Send all outgoing email via bcc to...
    # Warning: use it only for external archive funktions)
    $Self->{'SendmailBcc'} = 'gsewell@xxxxxxxxxxxx';


So, as far as I can see, it should be autoresponding to the originator's 
email address using "otrs@xxxxxxxxxxxxxxxxx" as the sender, and a copy 
BCCed to me.  The BCC part works.  Yay!  I'm getting this in my Exim 
mainlog:

2009-01-04 23:50:06 1LJcjO-0004Eu-DT <= otrs@xxxxxxxxxxxx U=otrs P=local 
S=759
2009-01-04 23:50:06 1LJcjO-0004Eu-DT => otrs <otrs@xxxxxxxxxxxx> 
R=local_user T=maildir_home
2009-01-04 23:50:06 1LJcjO-0004Eu-DT Completed
2009-01-04 23:50:07 1LJcjP-0004Ez-Hq <= <> U=otrs P=local S=837 
id=1231113007.685918.632968184.12.1@xxxxxxxxxxxxxxxxxxxxx
2009-01-04 23:50:07 1LJcjO-0004Et-Ej <= otrs@xxxxxxxxxxxx U=otrs P=local 
S=757
2009-01-04 23:50:07 1LJcjO-0004Et-Ej => otrs <otrs@xxxxxxxxxxxx> 
R=local_user T=maildir_home
2009-01-04 23:50:07 1LJcjO-0004Et-Ej Completed
2009-01-04 23:50:07 1LJcjP-0004Ez-Hq => gsewell <gsewell@xxxxxxxxxxxx> 
R=local_user T=maildir_home
2009-01-04 23:50:08 1LJcjP-0004Ez-Hq => grant.sewell@xxxxxxxxxxxxxx 
R=dnslookup T=remote_smtp H=inbound1.cornwall.ac.uk [195.195.235.29]
2009-01-04 23:50:08 1LJcjP-0004Ez-Hq Completed

Which, to me, would suggest that it is succeeding in sending mail to the 
originator (my College address, in this case).  However, the message is 
not getting to my College inbox, and I have checked their spam filter 
too - nothing.  Since I have no control over their mail server, I cannot 
check if it's hitting it and getting rejected for some reason, or if 
it's not getting there at all, so all I have is my own server's config 
to look at.

Any thoughts?

Cheers.
Grant.

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