[ Date Index ] [ Thread Index ] [ <= Previous by date / thread ] [ Next by date / thread => ]
Charlie BT wrote: > I am on Microsoft's side with one, I'm not :) > as usual damned if they do something stupid. > and damned if > they don't. > Actually not.. but it's been a while. > I worked in a technical support call centre were I was reminded daily how > silly people can be either through ignorance or stupidity. Ditto. 6.5 years.. 5 as a senior. If you go out of your way to make things complicated, as Microsoft has, you can expect a few brickbats, and deservedly so IMHO. Where I worked we tried to ensure that what we supplied and supported (where we had any say in the design) was as idiot-proof as possible. I'm sure you'd agree it's not in a company's interests to supply an overly complicated product. Someone from tech support will be only too happy to hang you due to the increase in call volumes created by 'how the hell do I open this box??' which is totally avoidable and unnecessary. > Society is demanding the suppliers tell us how to do everything otherwise its the > supplier is to blame, a prime example: > > Lady on phone, my internet connection is not working > advisor, can you tell me what the lights on the little device we sent you > are doing? > Lady, I don't know I have not taken it out of the box yet That's just an example of dredging the gene pool for idiots - we all know examples of that. I recall one who was told to right-click on the mouse, and he did - with a PEN.. write 'click' that is. What I'm saying is that *knowing* people are out there like that, designing packaging that needs instructions on how to open it is gross stupidity, and creating problems needlessly. It just proves to me that the box was designed by someone who has never come within a country mile of a user. Kind regards, Julian -- The Mailing List for the Devon & Cornwall LUG http://mailman.dclug.org.uk/listinfo/list FAQ: http://www.dcglug.org.uk/linux_adm/list-faq.html