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For what it's worth, I use a btinternet.com address for some of my
personal stuff. On the whole, it's not too bad for an ISP provided service....... So, I guess the first question is - How does your customer collect/view his emails ??? (ie by a web-browser or by a client) ? Either way, suggest you start here:Â https://signin1.bt.com/login/emailloginform log-in and take a look at the messages and settings and particularly how it is dealing with spam/junk Also, check to see that he hasn't got any domain blocks working, and any message rules that could be causing a problem. If he is using a client, suggest a good look at the settings. Assuming IMAP, I recommend to receive:-Â mail.btinternet.com Port 993 SSL/TLS Normal Password, and to send mail.btinternet.com Port 465 SSL/TLS Normal Password Good luck
Aidan
On 14/10/16 13:04, Richard Brown wrote:
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