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On Sun, Apr 3, 2011 at 12:39 PM, Rob Beard <rob@xxxxxxxxxxxxx> wrote: > On 03/04/11 09:34, Neil Winchurst wrote: >> <snip> > Overall from experience of switching folks to Linux from Windows, I do think > though that we need to organise some sort of support structure (not everyone > wants to join a mailing list and be bombarded with mails), and some folks > might not want to use forums. I'm not entirely sure how we could approach > this, maybe giving folks our e-mail addresses (and optionally phone numbers) > for help, maybe offering remote support using tools such as TeamViewer > (which is dead easy to use once installed) or offering a follow up visit? > > I dunno, this is something we need to discuss and work out what might work > best. As I said in another thread, I'm happy to visit folks and offer some > help, BUT I don't want to be travelling too far to do this. If it's a case > of popping into see someone for an hour say in Paignton or Torquay then I > don't mind so much (as long as they're flexable to when I can pop over) but > I'd rather not be travelling to Exeter or Plymouth especially (don't mind > going from work to see someone for an hour in Exeter assuming I've not got > plans). I was thinking : 1. Get a new linux "prospect". 2. Introductory presentation. > Hopefully as we go along we can also find out what things people are > struggling on and maybe write up some simple guides to follow and post them > on the web (or make something available in ODT format that the folks can > print off, or we can print them for them). I did this quite a lot when I > worked at GCap as I was getting asked the same thing reguarly, so I'd write > up some instructions and e-mail them to the users to try and follow, 9 times > out of 10 it worked well. > > Anyway, sorry for the long reply... anyone else have any comments? :-) > > Rob > > -- > The Mailing List for the Devon & Cornwall LUG > http://mailman.dclug.org.uk/listinfo/list > FAQ: http://www.dcglug.org.uk/listfaq > -- The Mailing List for the Devon & Cornwall LUG http://mailman.dclug.org.uk/listinfo/list FAQ: http://www.dcglug.org.uk/listfaq