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On Sun, 07 Feb 2010 20:44:46 +0000 Paul Sutton wrote: > -----BEGIN PGP SIGNED MESSAGE----- > Hash: SHA1 > > > >> > > To be honest, a lot of stuff works across the board on Windows XP, > > Vista and Windows 7. It's only certain things which may not work. > > I've found more of an issue when running 32-Bit Windows stuff on > > Windows XP/Vista/7 x64 (64-Bit). > > > > Rob > > > > > My Point is that they know they are using windows but if ask what > version they don't always know even though it may come up with windows > vista as a splash screen. > > ok example they are using Vista, but say they are using windows, you > could say say press start, where is start?, (get my idea here), > people to me should at least know which OS they are using. > > We get people on irc saying "my linux doesn't work, please help," > then getting stuck when asked for more helpful information, if we can > help people to help the people who are going to help them over irc or > the list free of charge then at least lets have the info we need. > > I am sure Office is pretty much the same but sometimes a solution can > be version specific, if you know what version of MS word someone is > using you can be more helpful. > > Its hard enough to help people over the phone when they are lacking > knowledge / confidence to give you an idea of what they are looking > at. > > as i said lets > help people > to help them > to help us > with support, > > a simple script to tell is what kernel they are using uname -a would > do perhas the output of ifconfig or iwconfig > and cpuinfo, and a few other bits can be really really helpful to > solving basic issues. Maybe check for the presence of 'lshw' as well and use that to produce some helpful hardware info too. Grant. -- The Mailing List for the Devon & Cornwall LUG http://mailman.dclug.org.uk/listinfo/list FAQ: http://www.dcglug.org.uk/linux_adm/list-faq.html