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Gordon Henderson wrote:
I guess hopefully with any luck the phone co-op will be footing the bill for cease and activation?Maybe not, but phone line went live at 10am today and Internet was live at 5pm this afternoon...I know that in-theory, you can do a simultaneous phone & ADSL provision but this involved 2 separate companies... (3 if you count BT!)However this was due to a shocking cock-up by the phone co-op.... Client of mine wanted to cancel 2 lines of a 3-line incoming group, so asked the phone co-op, who are their line rental company to do so... Which they did. Then, a month later they cancelled 2 other lines - both of which had ADSL on them. First we knew was when I got notification from Entanet of a line cease - on Sunday afternoon which would cease their ADSL service.And to cap it all, client is a school. If it hadn't been half-term, then I'm sure stress levels would have been much higher all-round.Phone co-op managed to get the lines re-instated, but not until this morning and I pushed an expedited ADSL install via Enta. (Which costs a lot more, but they needed it)So panic over, but not a good start to the week! Gordon
Still that's good, shame service isn't always like that, but saying that in the past when I've had line activations it's only been a few days (best one was when I was with Freeserve and the line was activated and they were adamant it wasn't live for another week, good old call centre monkeys).
Rob Rob -- The Mailing List for the Devon & Cornwall LUG http://mailman.dclug.org.uk/listinfo/list FAQ: http://www.dcglug.org.uk/linux_adm/list-faq.html