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Hi folks, This has just been posted on the Ubuntu-UK mailing list, I thought it might be of interest. Now I personally don't shop at John Lewis (in fact I don't even know where their nearest store is) but I don't like how the sales person reacted. Saying that though, Argos has some funny returns policies on things like MP3 players and Sony Playstation 2 Singstar Microphones where you can't return them if they're not faulty as they're classed as 'software'. Rob alan c wrote: > Below is an copy (with permission and with identity removed) of a > letter of complaint from a pensioner friend to the department store > where she had attempted to buy a webcam. For Ubuntu. The high handed > way the staff member acted has prompted a formal response from my > friend, who, (until now) has been a long time supporter of what she > had found to be good customer service at the store. Shame about the > falling profits, isn't it? > > The webcam was a Logitech QuickCam S7500 5mp. > > ================================================ > John Lewis Partnership > Broad Street > Reading RGI 2BB > > Dear Sir/Madam > > This is primarily customer feedback. > I came into the Store last Monday 18th May, visiting the Computer > Section to purchase a Webcam. > I was at pains to point out that I used Linux Open Source Ubuntu, not > Windows and trusted that in the unlikely event that it didn't work on > my laptop, I would be able to return it – obviously replaced in > undamaged packing. > > The Sales person told me quite bluntly, it wouldn't work. But having > a friend who has a Logitech webcam that does work on Linux software, I > stated, that on the box, Logitech only mentions Windows, which is > quite different from them saying it wouldn't work on any other > application. The Sales person continued to be adamant, even didactic > about this, adding that if I went ahead with the purchase and returned > it, I would be charged 10%. This may well be your general policy > now but as I'm retired and on a fixed income, I'm not wishing to pay > £5 unnecessarily. I therefore, made my purchase at Argos where their > returns policy is more customer friendly. With JL's recent > announcement that profits had fallen, I presume a loss of sale might > matter to the Partnership? > > Before leaving the Computer Section I requested to speak to the > manager, but he didn't, if asked, come to speak with me. The Sales > person returned just reiterating his pitch. > > In writing this, I realise I am angry as well as dismayed at the > encounter. I have always expected more of JL. Therefore I hope, in > reaching the Section concerned, this feedback may result in a more > enlightened and helpful attitude to Ubuntu Linux users. Or, is it > possible that a female shopper in a Computer Section just isn't > perceived as sufficiently tech-savvy ? > > The irony of this is that the Logitech webcam did work on Ubuntu. > Immediately, with no need for any driver CD nor any download. The > Laptop has a microphone socket and since the USB Webcam model has an > insitu microphone all I had to do was set Skype to use USB audio. For your > information I use Ubuntu version 8.04 which is the current 'Long Term > Support' version. > > I therefore hope this information will be of use to the staff in > future sales, as I would have so much appreciated a comment like: “We > can't guarantee that the webcam will work on Ubuntu as Logitech only > specify Windows” That I would have understood. > > I would be most interested to hear your comments. > With thanks, > Mrs P. > ================================================ > > -- The Mailing List for the Devon & Cornwall LUG http://mailman.dclug.org.uk/listinfo/list FAQ: http://www.dcglug.org.uk/linux_adm/list-faq.html