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On Tue, 10 Mar 2009, Matthew Macdonald-Wallace wrote: > Quoting Rob Beard <rob@xxxxxxxxxxxxx>: > >> Hi folks, >> >> I wondered if anyone could recommend a simple easy to use (and install) >> Trouble Ticket package, ideally a GPL'd one or something that is Open >> Source? > > I've used both OTRS and RT and whilst they're both very powerful, I'd > argue (certainly in the case of RT!) that they're not very easy to > install. I've installed both, however not for a couple of years. RT was the worst to install - maybe it's improved now, but it relied on some weird perl frameworf.... Not used either seriously though - this was for other people, but was thinking about it recently myself... > I've started to use SugarCRM for everything these days. It's a > fantastic CRM and the bug/case tracker is very useful. It will also > integrate incredibly easily with joomla allowing for customer logins > on your website that allow clients to update/create support tickets > that are auto-assigned to their account within Sugar. > > Sugar really is everything in one place and it has an excellent > installation interface. Now that's intersting. I was speaking to a chap today who sells solutions based on Sugar too... Gordon -- The Mailing List for the Devon & Cornwall LUG http://mailman.dclug.org.uk/listinfo/list FAQ: http://www.dcglug.org.uk/linux_adm/list-faq.html