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Steph Foster wrote:Excellent... just the person. When I worked in ISP Tech Support a
> No, I'm not a cracker. I'm a pen-tester :-)
>
> Steph
customer rang up and this was the conversation:
Tech: Good morning <X> Technical Supprt, how may I help?
Cmr: I cannot write on my membership card, you need to send me a new one.
Tech: Err.... this is the ISP Technical Support sir [there was a
separate line for CS]
Cmr: This *is* a technical problem, I have tried three different pens
and I cannot write on my membership card!
Tech: I'll just get the customer services number for you sir. They'll
be able to issue you with a new card. [line of least aggravation mode]
Any ideas what his problem may have been Steph? Aside from the obvious ;)
Kind regards,
Julian
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