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There has been a lot of correspondence recently about FLOSS in schools and some about encouraging Windows users to try Linux. The other day I decided that I would like to look at VirtualBox. Here is how it went. Use google to find the relevant web site. In the download page find a version for my distro (Kubuntu Edgy). Download file to my home folder. Try to install it using R/click -> Kubuntu Package Menu -> Install Package. Fail because of two missing files (not installed). Use Adept Manager to find the files and install them. Try to install the package again. Fail because the two files are not configured. Open up a terminal screen and run sudo dpkg --configure -a. Try install again. Success. My point? I succeeded without any help because I am not new to Linux. I have used Linux exclusively for more than six years, and Kubuntu for the last sixteen months. (I am not saying for a moment that I am an expert, far from it, just that I now have a little experience.) I suggest that a newbie would have needed some help in the above situation. (Not so long ago *I* would have needed help.) So I am wondering, with all this talk about encouraging people to move across to Linux (which I agree with entirely) are we ready to give plenty of time and help to those newcomers? Because to be successful they are going to need it. I would be interested to hear any comments from anyone? Neil Winchurst -- The Mailing List for the Devon & Cornwall LUG http://mailman.dclug.org.uk/listinfo/list FAQ: http://www.dcglug.org.uk/linux_adm/list-faq.html