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Quote The Information Commissioner's Office (ICO) has found Carphone Warehouse, and its sister company TalkTalk, in breach of the Data Protection Act after investigating complaints concerning the way in which both organisations processed and stored personal information. The ICO has now ordered Carphone Warehouse and TalkTalk to improve their data protection practices or face prosecution after both companies failed to meet the basic principles of the Data Protection Act. The investigation revealed that Carphone Warehouse and TalkTalk had been opening customer accounts in the wrong name and passing inaccurate information on to credit reference agencies and debt collection agencies. Security failings had also led to customers being able to view other customers' account details online. In addition, the ICO found that the companies had not responded to requests by individuals for information held about them. End Quote -- Henry Wed Jan 16 17:26:46 GMT 2008
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