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On Mon, 2007-12-03 at 10:41 +0000, Terry Hill wrote: > Hi all, > > Having finally decided I'd had enough of plus.net, I found a deal with > virgin.net - £17.99 for unlimited access, reasonable use seemed fair > etc. So after a chat with the Mrs, we decided to go for it, and > switch. All seemed to go well, we got our MAC and filled out the web > form on the virgin.net site - when we got to the end, the price > suddenly changed to £10 pm. It seemed a reduction to those > transferring in was offered. > > All went well (ish). The customer service system was dreadful, and > the virgin.net website buggy. I had to call them @ 25p a minute in > order to find out when I was being connected, as the website said "you > will be connected on the between 7 and 9pm". As soon as the > migration was complete, the connection was dreadful. All over the > place, pings were up across the board by 500ms (rubbish for gaming and > the wife plays warcraft) and speeds nearly as bad as plusnet, > sometimes even worse. > > I called, and was told the bad speeds were due to line tuning. Fair > enough I thought, and waited a week, then emailed them. No reply. > Tried the web chat. The icon disappears when you mouse over it. > Checked the account webmail. "Thanks for signing up to virgin calls". > What??! I called them @ 25p a min again. > > Basically was told that there is a fault at the local exchange (I > checked, there IS a routing issue so pings are down, still doesn't > explain the dismal speeds) but the tech support guy couldn't deal with > the ordering or transfer me, so I got another number to ring. I did > so, and sat in the queue for about 15 mins and finally got through to > someone who wouldn't honour the tenner a month deal unless I had calls > to go with it, even though I offered to send screenshots of the > ordering system. > > Anyway, upshot was that I've got a shiney new mac code and nowhere to > go. Any suggestions? (clean ones only!!) > You have all my sympathy. It sounds like a nightmare. My ISP is pretty good - I had an issue with them over a recent price rise but, all resolved now. I have not noticed any problems with the connection but, don't do online gaming (so, I may not have noticed the things that you have). Speed is the same as with my previous ISP - around 5 meg +. I have not had the connection go down since I joined but, that is only 1 month or so. http://www.newnet.co.uk/broadband/index.php Other members of the group have also mentioned experience of : http://www.ukfsn.org/ http://www.adsl24.co.uk/broadband_home.php Previously I was with Zen Internet for about 1 1/2 years - they were very good but, pricey. Good luck - I hope you find good ISP. Viv -- The Mailing List for the Devon & Cornwall LUG http://mailman.dclug.org.uk/listinfo/list FAQ: http://www.dcglug.org.uk/linux_adm/list-faq.html