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Yes I have set up the root password but only "after" the error as the sudo "users" pw did not seem to work BTW I have advised him to use the web interface on port 631 and see if that does the trick. May thanks for your replies. On Sat, 2007-05-19 at 12:32 +0100, Mark Jose wrote: > On Thursday 17 May 2007 21:16, Kevin Lucas wrote: > > Thanks I will ask him to give it a go and report back. > > > > On Wed, 2007-05-16 at 23:12 +0100, Simon Williams wrote: > > > Kevin Lucas wrote: > > > > Hi all > > > > > > > > I am helping a friend remotely, to add a printer to his new ubuntu > > > > system. He logs in as a "real user" then presses the Administration > > > > printing and Add New printer gets asked for Authorization and gives any > > > > of his two passwords (user or root) and gets a not authorised to run > > > > this program message. > > > > > > > > He tries to log in as root but is not allowed on the desktop. (you can > > > > su - in a terminal ok though). > > > > > > > > I got him to find the command from the desktop to run the add printer > > > > dialogue as root but it won't run (exits straight away). > > > > > > > > any ideas? > > > > > > http://localhost:631 is what I always use. Much easier. Is the cups > > > service running? > > > > Someone set up a root account on the Ubuntu machine? By default, you have the > user who has sudo permissions - no root. > Wonder if this is what is causing the issue. > You would normally expect to click the Add Printer button and be asked for > the "root" password - where, on an Ubuntu machine, you give the sudo > password - i.e that of the user. > > Mark > -- Kevin Lucas <kevin.lucas@xxxxxxxxxxxxxxxxxx> Minions Shop (Cornwall's Top Shop) -- The Mailing List for the Devon & Cornwall LUG http://mailman.dclug.org.uk/listinfo/list FAQ: http://www.dcglug.org.uk/linux_adm/list-faq.html