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-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 Tom Brough wrote: > Please restrain you comments as you will not win over hearts and > minds to free software model if you continue to accuse the very > people you are trying to convert of being lazy. You are not doing > the free software community any favours here ...... Hi Tom, I would agree totally with that sentiment. Having worked in a Tech Support callcentre for about 6 years I can categorically say that the customers who got exactly what they wanted and *no more* were the ones who went out of their way to wind me up. The ones who were polite got the full bells & whistles including suggestions on regular housekeeping tasks to keep their PCs running nicely etc.[1] The obnoxious customers did not help themselves by biting the hand trying to feed them. In the same vein as this, their "cause" was getting their PC working, whereas the 'cause' here is to get people to migrate to an Open Source solution. My suggestion, rather than appear to attack with emotive words such as 'lazy', would be to use words that suggest helpfulness such as 'easier', as in 'You realise it would be much easier to do the same thing if you used this instead?' which coincidentally happens to also be a cheaper alternative. Rather than make an enemy you get them on your side and they easily buy into what you're saying. Essentially what you're doing is saying 'Hey look we want to do the same thing, but I think I can make life easier for you.' At the end of the day people are human and will always welcome suggestions on how they can get more (money, time, etc) with less (effort, expense, etc). Kind regards, Julian [1] To anyone who remembers my early days on here, I have since resigned about a year ago due to management induced stress and now I'm doing an HND at UWIC in Cardiff - hoping to top up to a degree :) -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.2.4 (GNU/Linux) Comment: Using GnuPG with Thunderbird - http://enigmail.mozdev.org iD8DBQFD/6LLjs/5IBdCO1ERAij+AJ4xaeM83hhe9in1gCvTesiVyqNHBwCdFTvc czTCB1aGZKRjjEDJnl4XC54= =ohtM -----END PGP SIGNATURE----- -- The Mailing List for the Devon & Cornwall LUG Mail majordomo@xxxxxxxxxxxxx with "unsubscribe list" in the message body to unsubscribe. FAQ: www.dcglug.org.uk/linux_adm/list-faq.html