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From talking to a few people up here (North Devon) the most important things to non-IT people is cost and support, not security or lack of bugs, though they feature eventually.
I've always ound it funny that people value support more when word crashes, but if it didnt crash they wouldnt have needed support People dont value bug free code until the program crashes. They dont value security until they get cracked - so a truly successful secure bug free program wont get noticed. People only notice bad stuff. -- The Mailing List for the Devon & Cornwall LUG Mail majordomo@xxxxxxxxxxxx with "unsubscribe list" in the message body to unsubscribe.